Privacy Policy

Effective Date: 6 July 2026

At Captcha Collectives Ltd ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

1. Who We Are

Captcha Collectives Ltd is a UK-based business specialising in trading card game (TCG) products and collectibles.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.

2. Information We Collect

Information You Provide

When you interact with our website, you may voluntarily provide personal information, including when you:

Submit a contact form.
Subscribe to our newsletter or mailing list.
Contact us by email.
Request information about our products or business.

Depending on the service you use, we may collect:

Full name
Email address
Telephone number (if provided)
Company name (if applicable)
The contents of your enquiry or message
Any other information you choose to provide

Please do not submit sensitive personal information (such as financial details, government-issued identification, or special category personal data) through our contact forms unless specifically requested.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Date and time of your visit
Pages viewed
Referral website
General website usage information

This information helps us improve the functionality, performance, and security of our website.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

Respond to your enquiries and requests.
Communicate with you regarding our products or services.
Provide customer support.
Send newsletters, product updates, and business news where you have chosen to subscribe.
Manage and maintain our subscriber list.
Improve our website, services, and user experience.
Monitor website performance and security.
Detect, prevent, and investigate fraud or misuse.
Comply with legal and regulatory obligations.
Protect our legal rights where necessary.

Where required by law, we will only send marketing communications with your consent. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

4. Newsletter & Marketing Communications

If you subscribe to our newsletter, we will use your email address to send occasional updates relating to our business, product availability, upcoming releases, promotions, and other relevant news.

You are under no obligation to subscribe, and you may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will never sell or rent our subscriber list to third parties.

5. Contact Forms

Information submitted through our contact forms is used solely to respond to your enquiry and provide any requested information.

We ask that you only provide information necessary for us to respond. Please do not include confidential payment details, passwords, or other sensitive information in your message.

We retain contact form submissions only for as long as reasonably necessary to respond to your enquiry, maintain business records where appropriate, or comply with our legal obligations.

6. Cookies

Our website uses cookies and similar technologies provided by Wix and other trusted service providers.

Cookies may be used to:

Maintain website functionality
Improve website performance
Remember user preferences
Monitor website traffic
Detect security threats
Analyse visitor behaviour

You can manage or disable cookies through your browser settings. Certain features of the website may not function correctly if cookies are disabled.

7. Legal Basis for Processing

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

Your consent
Performance of a contract or pre-contractual steps
Compliance with legal obligations
Our legitimate business interests, provided these do not override your rights and freedoms

8. Data Sharing

We only share personal information where necessary.

This may include:

Wix.com Ltd. (our website hosting provider)
Email providers
Website analytics providers (where enabled)
Professional advisers
Regulatory authorities where required by law

We do not sell or rent your personal information.

9. International Transfers

Some service providers used by our website, including Wix, may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are used in accordance with UK data protection legislation.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to enquiries
Maintain business records
Meet legal obligations
Resolve disputes
Protect our legal rights

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. Your Rights

Subject to applicable law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the UK Information Commissioner's Office (ICO)

We will respond to requests in accordance with applicable law.

12. Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

13. Third-Party Websites

Our website may contain links to third-party websites, including marketplaces, social media platforms, and other external websites.

We are not responsible for the privacy practices, security, or content of external websites. You should review their respective privacy policies before providing any personal information.

14. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can remove it where appropriate.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be published on this page.

16. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.

If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).